Privacy Policy

This Privacy Policy explains how Leela Longevity & Wellbeing Inc., operating as Leela Longevity & Wellbeing (“Leela”), and, where applicable, its affiliated Leela group companies, collect, use, disclose, store, protect, and retain personal information.

This Privacy Policy applies to personal information collected through our website, online forms, waitlists, consultation reservation process, intake surveys, email signups, assessment and program processes, membership services, coaching services, communications, and related products and services.

Leela operates in Alberta, Canada. Alberta's Personal Information Protection Act applies to many private-sector organizations that collect, use, or disclose personal information in Alberta. Federal privacy law, health information law, professional regulatory requirements, consumer protection law, and Canada's anti-spam legislation may also apply depending on the service, professional involved, client location, technology vendor, or communication type.

This Privacy Policy should be read together with our Terms of Use and any applicable consent forms, waivers, informed consents, membership agreements, service agreements, or other documents that apply to specific programs, assessments, consultations, or services.

Leela is responsible for personal information in its custody or under its control, including personal information handled by service providers on Leela's behalf.

Leela has designated a Privacy Officer to oversee privacy compliance and respond to privacy questions, access requests, correction requests, consent withdrawal requests, and complaints.

“Personal information” means information about an identifiable individual. Depending on how you interact with Leela, we may collect the following categories of personal information:

• Contact and identity information, such as your name, email address, telephone number, mailing address, date of birth, age, and emergency contact information.
• Inquiry, intake, and booking information, such as information you provide when you submit a website form, join a waitlist, reserve a consultation, request information, create an account, complete an intake survey, or communicate with us.
• Health, wellbeing, and lifestyle information, such as information about your health goals, wellbeing concerns, stress, sleep, mood, activity level, fitness level, nutrition, recovery, lifestyle habits, medications, injuries, allergies, pregnancy, physical limitations, medical history, mental health concerns, and other information relevant to participation in Leela assessments, programs, or services.
• Assessment and measurement information, such as biometric, physiological, biomarker, fitness-related, recovery-related, mobility, body composition, performance, wearable device, tracking, and other assessment-related information that you choose to provide or that is collected through Leela services, where applicable.
• Program and membership information, such as your program preferences, service eligibility information, consultation history, appointment details, coach or practitioner interactions, participation records, membership status, package selection, purchase history, deposits, cancellations, and related administrative information.
• Payment and transaction information, such as billing details, purchase records, payment status, deposit information, refunds, and related transaction information. Payment card information may be processed by third-party payment processors, and Leela may not receive or store full payment card details.
• Communications information, such as emails, text messages, direct messages, phone call details, support requests, feedback, survey responses, testimonials, reviews, and marketing communication preferences.
• Website and technical information, such as IP address, device information, browser type, operating system, pages viewed, referring URLs, approximate location derived from technical data, cookie identifiers, analytics data, and information about how you interact with our website and digital services.
• User submissions, such as feedback, suggestions, comments, testimonials, reviews, photos, or other materials you voluntarily provide to Leela.

We generally collect personal information directly from you. We may also collect information from service providers, booking platforms, payment processors, assessment technologies, wearable device integrations, analytics tools, affiliated entities, or other third parties where you have authorized the disclosure or where permitted by law.

Some information collected by Leela may be sensitive, including health, wellbeing, biometric, physiological, biomarker, fitness, lifestyle, or assessment-related information.

We will collect, use, and disclose sensitive personal information only for reasonable purposes related to Leela's services and in accordance with applicable law. Where required or appropriate, we will seek express consent before collecting, using, or disclosing sensitive personal information.

You should only provide health, wellbeing, or assessment-related information that is accurate, current, and complete. Failure to provide accurate information may affect Leela's ability to assess service suitability, provide appropriate recommendations, or determine whether participation is safe or appropriate.

Leela may collect, use, and disclose personal information for the following purposes:

• to operate, maintain, and improve our website and digital services;
• to receive and respond to inquiries, forms, applications, waitlist requests, and consultation reservations;
• to assess eligibility, suitability, availability, and fit for Leela programs, assessments, memberships, consultations, and services;
• to schedule, administer, and manage consultations, assessments, memberships, programs, and related services;
• to provide assessment reviews, results consultations, personalized wellbeing programs, coach-guided programming, service recommendations, and related support;
• to process payments, deposits, refunds, cancellations, billing, taxes, receipts, and related transactions;
• to communicate with you about your inquiry, account, booking, membership, program, assessment, consultation, services, purchases, and related administrative matters;
• to send service updates, safety notices, legal notices, operational communications, and customer support communications;
• to send marketing communications, newsletters, promotions, event invitations, service updates, and other commercial electronic messages where permitted by law;
• to understand website use, improve user experience, personalize content, measure campaign performance, and improve Leela's services;
• to conduct internal business operations, analytics, service development, training, quality assurance, audit, fraud prevention, security, and risk management;
• to obtain professional, legal, accounting, insurance, technology, and business advice;
• to comply with legal, regulatory, contractual, insurance, tax, audit, and recordkeeping obligations;
• to protect the rights, property, safety, and wellbeing of Leela, our clients, users, personnel, service providers, and others;
• to investigate or respond to actual or suspected misuse, fraud, security incidents, unlawful conduct, or violations of our Terms of Use or other agreements;
• to facilitate an actual or proposed business transaction, such as a financing, reorganization, merger, acquisition, sale, transfer, or other business arrangement involving Leela; and
• for any other purpose to which you consent or that is permitted or required by law.

By providing personal information to Leela, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy and any applicable consent, waiver, service agreement, membership agreement, or other document provided to you.

Your consent may be express or implied, depending on the circumstances and the sensitivity of the information. For example, if you submit a consultation reservation form, we may use the information you provide to contact you about that reservation and related services. Where sensitive health, wellbeing, biometric, physiological, biomarker, or assessment-related information is collected, Leela may request express consent.

You may withdraw consent at any time, subject to legal, contractual, regulatory, operational, safety, and recordkeeping restrictions. If you withdraw consent, Leela may be unable to provide or continue providing certain services.

Leela may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy:

• Leela personnel and related entities, including employees, contractors, coaches, practitioners, consultants, affiliated entities, and related Leela group companies who require access to perform their duties or provide services.
• Service providers, including website hosting providers, IT support providers, booking platforms, intake and consent platforms, customer relationship management systems, email and text messaging providers, payment processors, analytics providers, marketing platforms, security providers, data storage providers, assessment technology providers, wearable device integration providers, laboratories, testing providers, and other vendors who assist us in operating our business.
• Professional advisors and insurers, including lawyers, accountants, consultants, auditors, insurance brokers, insurers, and risk management advisors.
• Business transaction parties, where personal information is relevant to a proposed or completed financing, investment, merger, acquisition, sale, transfer, restructuring, or other business transaction involving Leela, provided appropriate confidentiality protections are in place where required.
• Legal, regulatory, and safety-related recipients, including courts, regulators, law enforcement, government authorities, emergency responders, healthcare providers, or other parties where disclosure is permitted or required by law, necessary to protect health or safety, or necessary to protect Leela's legal rights.
• Other third parties with your consent, including third parties you authorize us to share information with.

We do not sell personal information.

Some of Leela's service providers may process, store, or access personal information outside Alberta or outside Canada, including in the United States or other jurisdictions.

Where personal information is transferred or made accessible outside Canada, it may be subject to the laws of the jurisdiction in which it is stored, processed, or accessed, including lawful access by courts, law enforcement, national security authorities, or regulators in that jurisdiction.

Leela uses service providers outside Canada for purposes such as website hosting, cloud storage, booking, payment processing, intake forms, communications, analytics, marketing, security, assessment technology, wearable integrations, and other business operations.

You may contact Leela's Privacy Officer using the contact information below to ask questions about our use of service providers outside Canada.

Leela's website may use cookies, pixels, tags, logs, analytics tools, advertising technologies, tracking technologies, and similar technologies to operate the website, remember preferences, understand how users interact with the website, improve website performance, measure campaign effectiveness, support advertising or targeting, and improve user experience.

These technologies may collect information such as IP address, device identifiers, browser type, operating system, pages viewed, time spent on pages, referring pages, approximate location, links clicked, forms started or submitted, and other interactions with website content.

Leela may use third-party analytics, advertising, consent-management, and marketing technologies. These third-party providers may collect information about your interactions with the website and other websites or platforms, subject to their own privacy practices.

You may be able to adjust your browser settings to refuse or disable cookies. If you disable cookies, some website features may not function properly. Where required by applicable law, Leela will obtain consent for non-essential cookies or similar technologies.

Leela may use digital tools, software platforms, assessment technologies, wearable device integrations, analytics tools, automated workflows, and other technologies to operate the website, manage inquiries and bookings, administer intake forms and consent processes, support assessments and programs, communicate with clients, track program participation, improve services, and support business operations.

These tools may include booking systems, customer relationship management systems, intake and consent platforms, payment processors, analytics tools, marketing platforms, assessment technologies, wearable integrations, reporting tools, and other technology service providers.

Leela may also use technology-assisted or automated tools to help organize information, generate summaries, support administrative workflows, identify service preferences, improve client experience, or support assessment and program processes. These tools are intended to support Leela's operations and service delivery and do not replace professional judgment where professional judgment is required.

Where required by law or appropriate in the circumstances, Leela will provide additional notice or obtain consent before using technologies that involve sensitive personal information, biometric information, health-related information, or assessment-related information.

If you submit a form, reserve a consultation, join a waitlist, subscribe to updates, create an account, request information, or otherwise interact with Leela, we may contact you about your inquiry, submission, consultation, assessments, programs, services, scheduling, account administration, customer support, and related matters.

Where required by applicable law, including Canada's Anti-Spam Legislation, Leela will obtain consent before sending commercial electronic messages. Marketing messages will identify the sender and include an unsubscribe mechanism where required by law.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the message or by contacting us. Even if you unsubscribe from marketing communications, Leela may continue to send administrative, transactional, operational, legal, safety, account-related, or service-related communications where permitted by law.

Leela retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide services, to manage our relationship with you, to comply with legal, regulatory, tax, accounting, insurance, audit, professional, and recordkeeping obligations, to resolve disputes, and to enforce agreements.

Retention periods may vary depending on the type of information, the sensitivity of the information, the nature of the relationship, legal requirements, and operational needs.

When personal information is no longer required, Leela will securely delete, destroy, anonymize, or de-identify it, subject to legal, regulatory, contractual, technical, and backup-storage limitations.

Leela uses reasonable physical, administrative, contractual, organizational, and technical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, loss, theft, and similar risks.

These safeguards may include access controls, confidentiality obligations, staff training, secure storage, vendor due diligence, technical security measures, and policies or procedures appropriate to the sensitivity of the information.

No website, platform, transmission, system, or method of storage is completely secure. Leela cannot guarantee absolute security.

If Leela becomes aware of a privacy breach involving personal information under its control, Leela will assess the breach and take steps that are reasonable in the circumstances.

Where required by applicable law, Leela will notify the appropriate privacy commissioner, affected individuals, and any other required parties.

Subject to applicable law, you may have the right to:

• request access to personal information Leela holds about you;
• request correction of inaccurate or incomplete personal information;
• withdraw consent to certain uses or disclosures of personal information;
• unsubscribe from marketing communications;
• ask questions about Leela's privacy practices;
• ask about Leela's use of service providers outside Canada; and
• make a privacy complaint.

Leela may need to verify your identity before responding to an access, correction, or privacy-related request. In some circumstances, Leela may be legally permitted or required to refuse access or correction, including where information is subject to legal privilege, would reveal confidential commercial information, would disclose personal information about another individual, or where another legal exception applies.

You are responsible for providing personal information that is accurate, current, complete, and not misleading. You should promptly update Leela if your personal information changes or if information you previously provided is no longer accurate.

Leela may rely on the information you provide when assessing eligibility, suitability, safety, program recommendations, service availability, and communications.

The website and related services are generally intended for individuals who are at least 18 years old and legally capable of entering into a binding agreement.

Where Leela elects to provide services to a minor, Leela may require the involvement, consent, and ongoing authorization of a parent or legal guardian, together with any additional consents, waivers, or participation terms required by Leela.

Leela does not knowingly collect personal information from minors through the website without appropriate consent where required.

The website may link to, integrate with, or enable access to third-party websites, applications, platforms, tools, payment processors, booking systems, intake systems, assessment technologies, wearable integrations, analytics tools, maps, social media platforms, and other services.

Third-party services are governed by their own privacy policies, terms, and practices. Leela is not responsible for the privacy practices, security, content, or conduct of third-party services.

You should review the privacy policies and terms of any third-party services you choose to use.

Leela may create, use, and disclose de-identified, anonymized, or aggregated information for business, operational, research, analytics, service improvement, reporting, marketing, and development purposes, provided the information does not identify you and is not reasonably capable of being used to identify you.

Leela may update this Privacy Policy from time to time. When we make changes, we will post the updated version on our website and update the “Last Updated” date.

Your continued use of the website or services after an updated Privacy Policy is posted means that you acknowledge the updated Privacy Policy. Where required by applicable law, we will seek additional consent for material changes that affect the collection, use, or disclosure of personal information.

Questions, access requests, correction requests, withdrawal of consent requests, complaints, or questions about service providers outside Canada may be directed to:

If you are not satisfied with Leela's response to a privacy concern, you may have the right to contact the applicable privacy commissioner.